Return and Refund Policy

1. Right of withdrawal (14 days)

In accordance with Article L221-18 of the Consumer Code, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay penalties.

To exercise this right, you must notify your decision by email to: [contact email address] or by post to the following address:
35 RUE Yvon Mansencal 33140 Villenave-d'Ornon FRANCE.

2. Products excluded from the right of withdrawal

In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply:

- To digital products (ebooks, programs, videos) once downloaded or accessible after purchase.

- To products that have been unpacked, used or damaged and which cannot be put back on sale for reasons of hygiene or safety.

3. Return conditions

- Products must be returned in their original condition , complete (accessories, instructions, packaging).

- Returns must be sent to the following address:
Hydrofit – Returns Service
35 RUE Yvon Mansencal33140 Villenave-d'Ornon FRANCE

- Return costs are the responsibility of the customer, unless the product received is defective or non-compliant.

4. Refund procedure

- After receipt and inspection of the returned product, we will inform you of the validation or refusal of your request.

- If validated, the refund will be made via the same payment method used when ordering, within a maximum of 14 days .

- Initial delivery charges are not refunded, except in the case of a defective product or an error on our part.

5. Defective or non-compliant products

If a product is delivered damaged, incomplete or not in accordance with the order, please contact us immediately at [contact email address].
You then benefit from the legal guarantee of conformity (articles L217-4 to L217-14 of the Consumer Code) and the legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

In this case, the return costs are covered by Hydrofit and an exchange or full refund will be offered.

6. Contact

For any questions regarding a return or refund, you can write to us at:
contact.hydrofit@gmail.com